tkppk Responsible Gaming — Play Safe, Stay in Control
At tkppk, we believe that gambling should always be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our Responsible Gaming framework gives every Bangladesh player the tools, resources and guidance needed to keep their experience positive and within healthy limits.
Important Notice: Gambling is intended as a leisure activity and should never be used as a method of generating income, recovering financial losses, or escaping personal problems. If you feel that gambling is negatively affecting your finances, relationships or mental health, please use the tools and support options described on this page immediately. tkppk's responsible gaming team is available 24/7 at [email protected]. 18+ strictly enforced.
How tkppk Keeps Play Safe
Age Verification on Registration
Every tkppk account undergoes mandatory age verification as part of the KYC process. No player under 18 years of age may create an account, make a deposit or access any real-money feature on the platform. 18+
Flexible Spending Controls
tkppk provides configurable deposit limits, loss limits and session wagering caps so you can define a personal budget before you play. Limits take effect immediately and can only be increased after a mandatory 72-hour cooling-off period.
Time-Out and Session Reminders
Players can activate voluntary time-out periods ranging from 24 hours to 6 weeks. Session duration reminders can also be enabled to alert you at set intervals — for example, every 30 or 60 minutes — so you always stay aware of how long you have been playing.
Self-Exclusion Programme
If you need a longer break, tkppk's self-exclusion programme allows you to block access to your account for a defined period of 1 month, 3 months, 6 months, 1 year or permanently. During self-exclusion, all marketing communications are suspended immediately.
Reality Checks and Account History
Your full account transaction history, including all deposits, withdrawals, bets placed and game results, is available at any time in your account dashboard. Reviewing this data regularly gives you a clear and honest picture of your gambling activity over time.
24/7 Responsible Gaming Support
Our dedicated responsible gaming support team is available around the clock. Whether you want to activate a limit, discuss your account activity or simply talk to someone about how gambling is affecting you, reach us directly at [email protected] at any time.
Minimum Age Requirement
tkppk operates a strict 18+ only policy across every aspect of the platform. This applies to account registration, deposits via bKash, Nagad, Rocket and Upay, withdrawal requests, participation in promotional offers, bonus claims and all real-money gameplay including slots, cricket betting, live casino and any other feature available on the tkppk platform.
Players must be at least 18 years of age at the time of account registration. This requirement is enforced through our mandatory KYC identity verification process, which requires all players to submit government-issued documentation — such as a Bangladesh National Identity Card (NID), passport or driving licence — confirming their identity and date of birth.
Where age verification cannot be completed satisfactorily, or where tkppk has reasonable grounds to suspect that an account holder may be under the age of 18, we reserve the right to suspend the account and withhold any associated funds pending a full review. Any winnings generated by a player who is subsequently found to be underage will be forfeited.
tkppk does not target individuals under the age of 18 with any form of marketing, promotional material or game content. Our advertising and communications are designed exclusively for adults aged 18 and above across Dhaka, Chittagong, Sylhet, Rajshahi, Khulna, Barisal, Rangpur, Mymensingh and all other regions of Bangladesh where our services are accessed.
Recognising Problem Gambling
Problem gambling can develop gradually and is not always easy to identify, particularly in the early stages. tkppk encourages all players to periodically reflect on their gambling behaviour and to seek support promptly if they recognise any of the warning signs described below.
Gambling becomes a problem when it is no longer an enjoyable leisure activity but instead causes financial difficulty, emotional distress, relationship conflict or interference with daily responsibilities such as work, study or family commitments. No level of enjoyment or perceived skill justifies gambling beyond your means.
Self-Assessment: Warning Signs to Watch For
If you recognised any of the signs above:
You are not alone. Problem gambling affects people of all backgrounds and income levels. The most important step is acknowledging the issue and reaching out for help before the situation escalates further.
Contact tkppk support immediately at [email protected] to activate a self-exclusion or time-out period on your account. Our team will respond promptly and without judgement.
Deposit and Spending Limits
One of the most effective tools for maintaining control over your gambling activity is setting a personal deposit limit before you begin playing. tkppk offers three types of configurable financial limits, all of which can be activated or adjusted directly through your account settings or by contacting our support team at [email protected].
Daily Deposit Limit
Set a maximum amount in BDT that you are permitted to deposit into your tkppk account within any single 24-hour period. Once the limit is reached, no further deposits can be made until the period resets. Example: a daily cap of ৳2,000 ensures your daily exposure never exceeds that amount.
Weekly Deposit Limit
Define a weekly ceiling on total deposits across a rolling 7-day window. This is particularly useful for players who find daily limits too restrictive to manage but still want a meaningful guardrail on their weekly spending. Limits are calculated on a rolling basis, not a calendar-week basis.
Monthly Deposit Limit
Set a monthly maximum on total deposits, giving you a high-level budget for each calendar month. A monthly limit of ৳20,000, for example, ensures your total gambling expenditure never exceeds that figure regardless of how many individual deposits you make during the month.
How Limit Changes Work
Reducing an existing deposit limit takes effect immediately — for example, if you lower your daily limit from ৳5,000 to ৳2,000, the new lower limit applies straight away. Increasing a limit, however, is subject to a mandatory 72-hour cooling-off period before it takes effect. This delay is intentional and is designed to protect you from impulsive decisions made during moments of frustration or loss-chasing. tkppk will send a confirmation notification at the time of the requested increase and again when the new limit activates.
Loss limits and session wagering caps are also available on request. Contact our support team to configure these additional controls for your account.
Time-Out and Cool-Off Periods
Sometimes a short break is all you need to re-evaluate your gambling habits and return to play with a clearer perspective. tkppk's time-out feature allows you to temporarily suspend access to your account for a defined period without permanently closing it.
Available Time-Out Durations
- 24 Hours: A brief pause — useful if you feel you have been playing for too long in a single session or want to step back after a losing streak.
- 7 Days: A one-week break that gives you time to review your spending, speak to someone you trust and return to play with a refreshed mindset.
- 2 Weeks: A fortnight's break, suitable for players who feel their gambling activity has been more frequent than they would like over the past month.
- 4 Weeks: A month-long time-out — a meaningful pause that allows you to fully assess the role gambling plays in your daily life.
- 6 Weeks: The maximum standard time-out duration. If you feel you need a break longer than 6 weeks, we strongly recommend activating the full self-exclusion programme instead.
Session Duration Reminders
In addition to time-out periods, tkppk offers on-screen session reminders that alert you when you have been logged in and actively playing for a set amount of time. You can configure reminders to appear every 30 minutes, 60 minutes or 2 hours. These alerts are designed as a gentle but effective nudge to pause, take stock and decide whether you want to continue playing or step away for a while.
How to Activate a Time-Out
Time-out periods can be activated at any time through your account settings panel. Alternatively, contact our support team at [email protected] and we will apply the time-out to your account immediately. During a time-out period, your account remains open but you cannot log in, make deposits via bKash, Nagad or Rocket, place bets or access any real-money feature. All scheduled marketing communications are paused for the duration of the time-out.
Self-Exclusion Programme
For players who feel they need a more serious and extended break from gambling, tkppk's self-exclusion programme provides a robust and enforceable mechanism to block all access to the platform for a substantial period of time. Self-exclusion is a formal commitment and is treated with the utmost seriousness by our team.
Self-Exclusion Period Options
- 1 Month: A short-term self-exclusion suitable for players who recognise early warning signs and want to take decisive preventative action.
- 3 Months: A medium-term exclusion that provides a genuine period of distance from gambling activity.
- 6 Months: A longer exclusion recommended for players who have experienced noticeable negative consequences from gambling.
- 1 Year: A one-year exclusion — appropriate where gambling has had a significant impact on finances, relationships or mental health.
- Permanent (Lifetime) Exclusion: For players who wish to permanently close their tkppk account and never return to gambling on the platform. This option is irreversible and is recommended for anyone who feels they cannot gamble safely under any circumstances.
What Happens During Self-Exclusion
Once self-exclusion is activated, your tkppk account is immediately locked. You will not be able to log in, make deposits, place wagers or access any real-money feature for the full duration of the exclusion period. All promotional emails, bonus notifications and marketing communications are stopped immediately. Any pending withdrawals at the time of self-exclusion will be processed to your registered payment method (bKash, Nagad, Rocket or bank account) within the standard processing window.
Requesting Self-Exclusion
To activate self-exclusion, contact the tkppk responsible gaming team directly at [email protected] stating your account username, your chosen exclusion period and your full name as registered on the account. We will confirm activation within 1 business hour and send a written confirmation to your registered email address. Self-exclusion requests submitted outside standard business hours are processed by our 24/7 support team and take effect within 2 hours of receipt.
Important: Once a self-exclusion period has been activated, it cannot be reversed or shortened at your request. This restriction is intentional. At the end of the exclusion period, a mandatory 7-day reflection window applies before account access can be reinstated, during which our team may reach out to confirm that you feel ready to return to gambling responsibly.
Player Protection Tools
Beyond deposit limits and self-exclusion, tkppk provides a broader suite of player protection tools designed to support informed, controlled and enjoyable gambling for all players on the platform. These tools are available to every registered player at no cost and can be activated without affecting your account status.
Account Activity Dashboard
Your account dashboard provides a full, transparent record of all your gambling activity on tkppk. Review your complete deposit history, withdrawal history, individual bet records, game results and total net win/loss figures over any date range. Honest, clear visibility of your activity is one of the most powerful tools for staying in control.
Bonus and Promotion Opt-Out
Some players prefer to play without the additional complexity of bonuses, wagering requirements and promotional incentives. tkppk allows you to opt out of all bonus offers and promotional communications at any time through your account settings. This option is recommended for players who feel that bonus structures influence them to deposit or play more than they otherwise would.
Loss Limit Controls
In addition to deposit limits, you can set a maximum loss threshold for daily, weekly or monthly periods. Once your net losses reach the configured limit within that period, your account is automatically restricted from placing further bets until the period resets. Loss limits can be set in BDT and adjusted through account settings, subject to the same 72-hour increase delay that applies to deposit limits.
Reality Check Pop-Up Alerts
tkppk's reality check feature displays a periodic on-screen notification during active play sessions showing your current session duration and net win/loss balance for that session. These alerts are designed to interrupt the natural flow of play and give you a moment of genuine reflection. You can configure the frequency of these alerts in your account settings, from every 15 minutes to every 2 hours.
Getting Help and Support
If you believe gambling is negatively affecting your life, your relationships or your finances, please seek help immediately. You do not need to wait until things become serious — reaching out early significantly improves outcomes. tkppk's responsible gaming team is a non-judgmental first point of contact and can help you activate account controls quickly and confidentially.
Contact tkppk Responsible Gaming Support
Our responsible gaming team operates 24 hours a day, 7 days a week, including during public holidays in Bangladesh such as Eid, Durga Puja, Pohela Boishakh and Independence Day. You can reach us at any time via:
- Email: [email protected] — include "Responsible Gaming" in the subject line for priority routing.
- Account Support Chat: Available when logged in to your tkppk account via the on-platform chat widget.
What to Expect When You Reach Out
When you contact the responsible gaming team, you can expect a prompt, confidential and empathetic response. We will not question your decision to seek help or try to persuade you to continue playing. Our team will explain the options available to you — including deposit limits, time-out, self-exclusion and account closure — and will action whichever measure you choose within the timeframes set out in this policy.
If requested, we can also provide a written record of your account activity and net financial position to assist you or a financial counsellor in assessing the full picture of your gambling history on tkppk.
Guidance for Family Members and Friends
If you are concerned about the gambling behaviour of a family member or friend who holds a tkppk account, we encourage you to reach out to us directly at [email protected]. While we are bound by strict data protection obligations and cannot disclose another person's account information without their consent, we can provide general guidance on how to approach the situation and suggest appropriate support resources available in Bangladesh.
Protecting Minors
tkppk takes its obligation to prevent underage gambling with the utmost seriousness. In addition to our own KYC age verification processes, we strongly recommend that all players who share a device or household with minors take active steps to prevent those individuals from accessing the tkppk platform or any other gambling website.
Recommended Steps for Parents and Guardians
- Always log out of your tkppk account completely when you have finished playing, especially on shared devices such as family computers, tablets or smartphones.
- Do not save your tkppk login credentials in a browser or password manager on a device that is accessible to children or young people.
- Consider using parental control or content filtering software to block access to gambling websites on devices used by minors in your household.
- Talk openly with young people about the nature of gambling, the role of chance and the financial risks involved, so they develop a healthy and informed attitude toward gambling from an early age.
- Be mindful of where you store payment method details such as bKash or Nagad login credentials and bank card information — do not leave these accessible to minors who might attempt to make deposits on gambling platforms.
Reporting Suspected Underage Access
If you have reason to believe that a minor has created a tkppk account or has been accessing the platform, please report this to us immediately at [email protected]. We will investigate the matter as a priority, suspend the account in question pending review, and if underage access is confirmed, permanently close the account and return any deposited funds to the registered payment method.
tkppk is committed to a safe, fair and responsible gambling environment for all eligible adult players across Bangladesh. This Responsible Gaming Policy is reviewed and updated regularly. Last updated: 2026.
Ready to Play Within Your Limits?
tkppk offers cricket betting, slots, live casino and more — all designed for adult players who are in control of their gambling. Log in to manage your account limits, explore our games, or read our FAQ for more information. 18+ only.