tkppk Privacy Policy — Your Data, Your Rights

Section 1

Data Controller Information

For the purposes of this Privacy Policy, the data controller responsible for the personal data of tkppk players is the legal entity operating the tkppk platform at tkppk.com. References to "tkppk", "we", "us" or "our" throughout this policy refer to that controlling entity.

If you have any questions about how tkppk processes your personal data, or if you wish to exercise any of the rights described in this Privacy Policy, you may contact our Data Protection team directly at: [email protected]. We aim to respond to all privacy-related enquiries within 5 business days of receipt.

This Privacy Policy applies to all personal data collected through the tkppk.com website, any associated mobile web application, and all related services and communications including promotional emails, support interactions and KYC verification processes. It applies to players registering from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and all other regions of Bangladesh.

tkppk is committed to handling all personal data in accordance with the principles of transparency, integrity and confidentiality. This policy is reviewed and updated periodically to ensure it accurately reflects our data processing practices. The date at the bottom of this document indicates the most recent version in effect.

Section 2

Information We Collect

tkppk collects personal data from you in several ways: directly when you register an account or interact with the platform, automatically through your use of the website, and in some cases from third-party sources such as payment providers and identity verification services. The categories of data we collect are set out below.

Registration and Identity Data

When you create a tkppk account, we collect your full legal name, date of birth, email address, mobile phone number, and residential address. This information is required to open and manage your account, to verify your identity in accordance with our KYC obligations, and to comply with applicable anti-money laundering requirements.

Identity Verification Documents

To complete the KYC verification process, you may be required to submit copies of government-issued documents such as your National Identity Card (NID), passport or Bangladesh driving licence, along with supporting proof-of-address documentation. These documents are processed solely for identity verification and fraud prevention purposes and are stored securely with restricted internal access.

Financial and Transaction Data

tkppk records all financial transactions associated with your account, including deposits made via bKash, Nagad, Rocket, Upay or bank card, withdrawal requests, bonus credits, wager amounts and game results. This data is retained as required for financial record-keeping, AML compliance and dispute resolution purposes.

Technical and Device Data

When you access the tkppk platform, we automatically collect certain technical information about your device and browsing session. This includes your IP address, device type, operating system, browser type and version, screen resolution, referring URL, pages visited and session duration. This data is used to ensure platform security, diagnose technical issues and analyse aggregate usage patterns.

Communications Data

If you contact tkppk support via live chat, email or any other channel, we retain a record of that communication including the content of messages, timestamps and any attachments. This data is used to resolve your query, maintain a support history and improve our customer service quality.

Section 3

How We Use Your Data

tkppk uses the personal data we collect for a defined set of purposes. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected without first obtaining your consent or establishing an alternative lawful basis. The primary purposes for which we use your personal data are as follows:

• Account Management: Creating, maintaining and administering your tkppk account, processing deposits and withdrawals, and providing access to all platform features.
• Identity Verification: Confirming that you meet the minimum age requirement of 18 years and that your identity matches the details provided during registration, in compliance with our KYC obligations.
• Payment Processing: Facilitating deposits via bKash, Nagad, Rocket, Upay and bank payment methods, processing withdrawal requests, and maintaining accurate financial records for your account.
• Fraud Prevention and Security: Detecting and preventing fraudulent activity, money laundering, bonus abuse, multi-accounting and other prohibited conduct, including through automated monitoring of account behaviour and transaction patterns.
• Responsible Gaming: Monitoring gameplay patterns to identify potential signs of problem gambling and, where applicable, applying account restrictions such as deposit limits, time-out periods or self-exclusion in accordance with our Responsible Gaming Policy.
• Customer Support: Responding to queries, complaints and support requests submitted via live chat, email or other communication channels.
• Legal Compliance: Meeting our obligations under applicable anti-money laundering legislation, record-keeping requirements and any other regulatory or legal obligations that apply to the operation of the tkppk platform.
• Service Improvement: Analysing aggregated usage data to understand how players interact with the platform, identify areas for improvement and develop new features and game offerings.
• Marketing Communications: Sending promotional emails, bonus notifications and platform updates to players who have given their explicit consent to receive such communications. Marketing messages will always include a clear and functional opt-out mechanism.

tkppk does not use personal data for automated decision-making that produces legally significant effects without human review. Where automated processes flag an account for investigation — for example, in connection with suspected fraud or AML concerns — a member of our compliance team will conduct a manual review before any material action is taken.

Section 4

Cookies and Tracking Technologies

tkppk uses cookies and similar tracking technologies on the tkppk.com platform to ensure the site functions correctly, to remember your preferences and to analyse how players navigate and use our services. A cookie is a small text file placed on your device when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

Categories of Cookies We Use

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They enable core features such as account login session management, security token validation and remembering items in your account. Without these cookies, the tkppk platform cannot operate correctly. No consent is required for strictly necessary cookies.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting and display options — to provide a more personalised experience. They are not required for the platform to function but improve usability for returning players.
• Analytical Cookies: tkppk uses analytical cookies to collect aggregate, anonymised data about how players use the platform. This information helps us understand which sections of the site receive the most engagement, how long sessions last, and where technical errors may occur. This data is used solely for internal service improvement and is not shared with advertising networks.
• Security Cookies: These cookies support our fraud detection and platform security systems by helping to identify unusual session activity, detecting bot traffic and maintaining the integrity of user authentication processes.

Managing Your Cookie Preferences

You may control non-essential cookies through your browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is placed on your device. Please note that disabling certain categories of cookies may affect the functionality of the tkppk platform — in particular, blocking strictly necessary cookies may prevent you from logging in or accessing account features.

tkppk does not use third-party advertising cookies or behavioural tracking cookies for the purpose of delivering targeted advertising to players on external websites or platforms.

Section 5

Data Sharing and Third Parties

tkppk does not sell, rent or trade your personal data to any third party for commercial or marketing purposes. We share personal data only in the limited circumstances described below, and only where doing so is necessary, proportionate and consistent with this Privacy Policy.

Payment Service Providers

To process deposits and withdrawals, tkppk shares the minimum necessary financial and identity data with our payment partners, including bKash, Nagad, Rocket, Upay and affiliated banking institutions such as City Bank, BRAC Bank and Dutch-Bangla Bank. These providers operate under their own privacy policies and are contractually required to handle your data securely and in accordance with applicable standards.

Identity Verification Partners

tkppk may engage third-party KYC and identity verification services to validate the documents submitted during account verification. These providers process your identity data solely for the purpose of verification and are not permitted to use it for any other purpose.

Technology and Infrastructure Providers

The tkppk platform is supported by third-party cloud hosting, database management and cybersecurity service providers. These providers may process personal data as part of delivering their services to tkppk but act solely as data processors under our instruction and are bound by strict data processing agreements.

Game Software Providers

Some games on the tkppk platform are delivered by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe and Ezugi. These providers may receive anonymised session data to support fair gaming certification and RNG audits. No personally identifiable player data is shared with game studios for marketing or profiling purposes.

Legal and Regulatory Disclosure

tkppk may disclose personal data to law enforcement agencies, regulatory authorities or other government bodies where we are legally required to do so — for example, in response to a court order, a formal anti-money laundering investigation, or a request from a competent authority. In all such cases, we disclose only the data that is specifically required and retain a record of the disclosure.

Section 6

Data Retention and Deletion

tkppk retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory or contractual obligations. When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked to any individual player.

The retention periods we apply to the main categories of personal data are as follows:

• Account and Identity Data: Retained for the lifetime of the account plus a minimum of 5 years following account closure, to meet AML record-keeping obligations.
• Financial Transaction Records: Retained for a minimum of 5 years from the date of each transaction, in accordance with financial record-keeping requirements.
• KYC Verification Documents: Retained for the duration of the account relationship plus 5 years following closure or the completion of any associated investigation.
• Customer Support Communications: Retained for 2 years from the date of the final communication in each support thread, unless the matter is subject to an ongoing dispute or investigation.
• Technical and Device Data: Session logs and IP address records are retained for up to 12 months for security and fraud detection purposes, after which they are deleted or anonymised.
• Marketing Preference Records: Retained for the lifetime of the account to maintain an accurate record of your consent and opt-out history.

Where you request deletion of your account and associated data, tkppk will action that request within 30 days subject to the retention obligations described above. Data that is subject to a mandatory legal retention period cannot be deleted before the expiry of that period, even upon request.

Section 7

Your Privacy Rights

As a tkppk player, you have a number of rights in relation to the personal data we hold about you. tkppk is committed to honouring these rights promptly and without unnecessary friction. To exercise any of the rights described below, please contact us at [email protected] with a clear description of your request. We will acknowledge your request within 3 business days and aim to provide a full response within 30 days.

• Right of Access: You have the right to request a copy of the personal data tkppk holds about you, along with information about how it is used, where it is stored and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it without undue delay.
• Right to Erasure: In certain circumstances, you have the right to request that tkppk delete the personal data we hold about you. This right is subject to applicable legal retention obligations and cannot override mandatory record-keeping requirements.
• Right to Restriction of Processing: You may request that tkppk restrict the processing of your personal data in specific circumstances — for example, where you contest the accuracy of the data or where you have objected to processing and a determination is pending.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you may request that tkppk provide your data in a structured, commonly used and machine-readable format.
• Right to Object: You have the right to object to the processing of your personal data where that processing is based on tkppk's legitimate interests. You also have an unconditional right to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where tkppk processes your data on the basis of your consent — for example, for marketing communications — you may withdraw that consent at any time without affecting the lawfulness of processing that occurred prior to withdrawal.

tkppk will not charge a fee for handling privacy rights requests in standard cases. Where a request is manifestly unfounded or excessive, we reserve the right to charge a reasonable administrative fee or to decline the request, with written explanation provided in either case.

Section 8

Data Security Measures

tkppk implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, disclosure, alteration or destruction. Our security framework is reviewed and updated regularly to keep pace with evolving threats and industry best practices.

• TLS/SSL Encryption: All data transmitted between your device and the tkppk platform is encrypted using Transport Layer Security (TLS) with a minimum of 128-bit encryption. Our SSL certificate status is verified continuously.
• AES-256 Data Encryption at Rest: Sensitive data stored on our servers — including identity documents, financial records and account credentials — is encrypted using AES-256, the same encryption standard used by financial institutions and government agencies worldwide.
• Access Controls: Access to personal data within tkppk is restricted on a strict need-to-know basis. Internal access permissions are reviewed regularly, and all staff with access to personal data are subject to confidentiality obligations and data protection training.
• Two-Factor Authentication: tkppk offers two-factor authentication (2FA) for player accounts and requires it for all internal staff accounts with access to sensitive systems. Players are strongly encouraged to enable 2FA for an additional layer of account security.
• Intrusion Detection and Monitoring: Our platform infrastructure is protected by real-time intrusion detection systems, continuous network monitoring and automated alerting for anomalous activity patterns.
• Penetration Testing: tkppk commissions independent security assessments and penetration testing exercises periodically to identify and remediate potential vulnerabilities in our platform and data infrastructure before they can be exploited.

In the event of a personal data breach that is likely to result in a risk to the rights and freedoms of affected players, tkppk will notify affected account holders without undue delay, providing clear information about the nature of the breach, the data affected and the steps being taken to mitigate the impact.

While tkppk takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your tkppk login credentials and for ensuring that your own device and network are appropriately secured. If you believe your account has been compromised, contact us immediately at [email protected].

Last reviewed and updated: 2026. This Privacy Policy supersedes all previous versions published on the tkppk platform.